This is a courtesy translation; the Turkish text is binding. Türkçe metin
Support
You can contact us with questions about the app, problems accessing your account or requests about lesson bookings.
Address: Alemdağ, Havacılar Cd. No:33, 34794 Çekmeköy / İstanbul, Türkiye
Frequently asked questions
Who can use the app?
The app is intended only for members of İstanbul Anadolu Atlı Spor Kulübü. Membership is handled by club management.
I forgot my password. What should I do?
There is currently no password reset within the app. You can ask for your password to be renewed by contacting club management or by calling the club.
Why is my booking not confirmed straight away?
Lesson requests are confirmed by club management or the instructor. When confirmed, you receive a notification on your phone. The horse for your lesson is also assigned at confirmation.
How do I cancel my booking?
If there are more than 12 hours until the lesson, you can cancel it in the app. If less time remains, you need to call the club.
When is a lesson credit used?
A lesson credit is used when you create a booking. If the booking is cancelled, the credit is returned. Lesson packages have a validity period; a warning is shown in the app 15 days before it ends.
How do I delete my account?
You can delete your account from within the app by following Profile → Delete my account. This cannot be undone.
I am not receiving notifications
In your iPhone settings, make sure notification permission is on under Settings → İstanbul Anadolu ASK → Notifications.
Privacy
You can see how your personal data is processed on the Privacy Policy page.